JAGUAR SERVICE ADVISOR APPRENTICESHIP

There are a wide range of skills required to be a successful Service Advisor. You will need to be able to manage a varied workload dictated by customers, deal with lots of information and be able to manage a number of different tasks at the same time. Above all, you need to have impeccable people skills, a desire to provide exceptional customer service and have the ability to build relationships with a vast range of customers from all walks of life. Clear and concise communication skills are essential to delivering outstanding customer service.

The unique Apprentice Programme will help you to grow your knowledge and develop a wide range of skills needed to be an effective Service Advisor. In addition to developing a wide range of interpersonal skills, you will learn how to take service bookings, advise on vehicle needs, arrange alternative transport, handle workshop loading, explain work that needs to be carried out, hand vehicles back to customers and take payments. Training and development both at the retailer and in one of our Academies will ensure that Jaguar customers receive an exceptional service experience. Becoming a genius with Jaguar technology will merely be a starting point and through on site mentoring and coaching, you will be part of a team of passionate Jaguar enthusiasts.

KEY FACTS
Programme duration 24 Months
Qualifications achieved Level 3 Diploma in Customer Service
Location Jaguar Retailers throughout United Kingdom
Learning
  • In the workplace, through local mentoring and regular coaching visits by one of Jaguar's Academy representatives
  • In one of Jaguar's Academies (Leamington, Liverpool or Glasgow) undertaking block release training with other Service Advisors
  • Virtual classroom sessions and E-learning through Jaguar's Learning Management system
Post Apprenticeship The Apprenticeship is merely the start of hopefully a long term relationship with Jaguar. Through Academy programmes, individuals will have the opportunity to learn further skills leading to exciting career prospects.
Age range 16 plus
Entry requirements Expected minimum requirement of 5 GCSE at A-C preferably including English and Maths.

To thrive in this busy and highly professional environment, you will need lots of enthusiasm, passion, a thirst for knowledge and a desire to provide a “Customer First” experience to each and every one of our customers.

If you believe that you have the passion and enthusiasm to be a Service Advisor working for a prestigious brand and a want to provide customers with an outstanding experience then please apply.

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